This could be troublesome, since there is no indication (in an office of 70 computers and 5 servers) which client it could possibly be! I'm assuming that all your clients, including the problematic one, were originally able to be added to the Sources list in Retro 9, and were backed up successfully at least once.

Try going to the Reports>No backup in 7 days window and look at the Last Backup column. You're looking for a source client whose most recent backup occurred before the problem arose. This will hopefully narrow down your choices. Then go to the Sources window, highlight these source clients one by one, and click on the Summary tab in the Details pane to see if anything appears to be anomalous with this information.

When you find the oddball, click on 'Refresh.' If this is indeed the problem client, it should generate the same error message you saw during the backup. This happens if the client itself thinks it is conflicting with another client. This can sometimes happen if you clone a computer or if you use the migration assistant to copy an old Mac to a new Mac. It can also happen if you reinstall the client software.

Fifty years ago, President Eisenhower offered his vision of how to manage the risks and opportunities created by nuclear technology. He correctly predicted that this technology would spread widely. In retrospect, he may not have anticipated that more countries would have had nuclear research or power reactors at the turn.

Retro 6 kindly informed us whenever it detected a client conflict; Retro 8/9 is not so friendly. It's silent when accessing the client in the sources window, and when attempting a browse in this window, it only indicates that the 'source is busy or not available.' As Syssup notes, the only place you see more information about the trouble is in the log, and the error message there is not helpful to us users. I'm dreading the manual love I think this is going to require. Yes, we have many cloned computers - it's survival in a multi-city, multi-office WAN. Why the clients can't figure it outon their own, I don't know. I find a lot of clients have IP conflicts, even if the name in Retro Client is unique.

We have users that may be out of office for an extended time, and when they return, backups are crucial, but I can't rely on the system to pick them up because their IP changes, I have to RE-ADD them to the source list - but I did find a small workaround. If the client has been previously registered in the sources, I go to add, then enter the IP the user is at now, and it updates the source, so I don't have to completely re-create the source. Why the client can't do this by itself? This happens if the client itself thinks it is conflicting with another client.

This can sometimes happen if you clone a computer or if you use the migration assistant to copy an old Mac to a new Mac. Try to remove the client from the source list of Retrospect. Then add it again. If needed, the client may have to be uninstalled and reinstalled. (After the uninstall, delete the retroclient.state file inside library/preferences) What does this warning/error do exactly? Does it limit backup/restore capabilites?

I'm seeing it in our Windows environment and need to know what to check and how to resolve. As Robin has replied before me, the key is whether there are actual errors connecting to or backing up clients, such as 'Can't access volume XXX on YYY, error -525 ( wrong client found at that address)'.

If there are indeed such errors, use Console to remove and re-add the specifically named Client named in the list of Sources. (Latest corrections are in red.) Regarding the Client serial number itself: The Client serial number is auto generated and saved in Client's /Library/Preferences/ retroclient.state retclient.dat the first time when a Server adds the Client to the list of Sources. From that point on: - Client side: The serial number should remain unchanged until you manually delete it. Recent versions of 'Uninstall OS X Client' tool do not delete is invoked and deletes /Library/Preferences/ retroclient.state. - Server side: The serial number obtained from each newly added Client is stored in the ConfigXX.dat and ConfigXX.bak files until the corresponding Client is removed in Console's list of Sources.

If the ConfigXX.dat file is corrupted somehow (possibly during a Engine crash), that can cause mismatch with the Clients' serial numbers. Retro 6 kindly informed us whenever it detected a client conflict; Retro 8/9 is not so friendly. It's silent when accessing the client in the sources window, and when attempting a browse in this window, it only indicates that the 'source is busy or not available.' As Syssup notes, the only place you see more information about the trouble is in the log, and the error message there is not helpful to us users. Points noted. We will plan to improve the error message to include the Client name, and possibly (TBD) show each Client's serial number in Retrospect Client and Console.

I've lost my license. How do I get a replacement license? Replacement licenses are distributed to customers who currently own Retrospect products.

If you are not a registered user, you will be required to provide proof of ownership before a replacement license can be issued. To request a replacement license for your software, please contact. What is a license code? A license code is a sixteen-digit sequence included with all Retrospect products. License codes are used to install and register Retrospect products. An Upgrade Authentication Code (UAC) is not the same as a license code. If you received a Retrospect upgrade that came with an Upgrade Authentication Code you must obtain a permanent license code.

To do so, go to and follow the instructions on this page, or contact Retrospect Customer Service. Where do I find my license code or registration number? License codes are 16-digit alpha numeric codes with 4 sets of 4 digits (XXXX-XXXX-XXXX-XXXX).

License codes can be located by clicking on Configure >Licenses (Windows) or Preferences >Licenses (Mac). If you purchased an electronic download and license code, you will receive an e-mail with a link to download the software, as well as the license code for the product. If you purchased a boxed product, your license code will be inside the package on a card labeled 'License Code,' or on the inside flap of the CD folder. You can find a registration number on the registration card that came with your product, on the bottom of the product box, or on the inside cover, directly underneath the CD in the jacket. Can I exchange my Retrospect for Macintosh license for a Retrospect for Windows license? You can upgrade your Macintosh product to an equivalent product for Windows.

Client packs are cross-platform, for Mac or Windows clients. I have a UAC license code. How do I receive a permanent code? If you receive a Retrospect product upgrade that comes with an upgrade authentication code (UAC), you must complete the following steps to obtain a permanent license code and use your software. • Please have both your current Retrospect product license code and UAC ready. • Enter your UAC and current license code in the appropriate fields on the Web page.

After you complete the process, you will receive your permanent license code via e-mail within 24 hours. If the Web site does not allow you to enter this information, or if you have any questions, please contact the Retrospect Customer Support Team. How do I activate my Competitive Upgrade? Customers who purchase Competitive Upgrades will receive an e-mail with an upgrade authentication code (UAC).

To receive a permanent license code and link to download the Retrospect software, please contact. Customers must provide valid proof of ownership to take advantage of the Competitive Upgrade program. One of the following items from an approved competitor product must be submitted to qualify for the competitive upgrade: • Product registration or license code • Cover of your Retrospect user's manual • Original Proof of Purchase If you have questions, please contact. Retrospect's License Agreement is grayed out. What do I do? Retrospect will not allow you to accept the Licensing Agreement until after you have scrolled to the bottom of the agreement. Once you are at the bottom, you should see the Accept button become available.

I entered my license code into the software, but it is telling me that the code failed. What do I do?

If you have copied and pasted the license code into the prompt, it is possible that an extra space was added at the end of your code. Please try typing the license code into the prompt, exactly as it appears in your e-mail or on the license card from the package. If you have tried this already and the code is still not accepted, it is possible you have purchased the wrong product for your computer. Please call the Customer Service department for further assistance. Why won't Retrospect accept my license code? The License Manager will only accept: • Client license codes • Client activator codes • License codes for an edition of Retrospect that is an upgrade from your current edition The License Manager will not accept: • Registration numbers beginning with a capital U, D, F, or J followed by 10 numbers. The corresponding activator codes must be entered. Duracell 16gb Usb Drive.

• License codes for another copy of the same edition of Retrospect. For example, you cannot add a second Retrospect Server Edition code to the License Manager of a Retrospect Server Edition. Still have questions? Please contact.